The process

The process2019-11-09T12:28:25+00:00

Hand in my device

The devices may be delivered in person at our offices, mailed to the specified address, or if you prefer, we can have them picked up at your address at the time you specify.

At that moment you will receive a case code via e-mail where we will describe the entire process step-by-step.
You may also contact us by completing this Online Form and we will give you all the assistance you require

online Form

In addition, you will receive phone calls, if you prefer, where we will also inform you about the status of the recovery.

Hand in my device
terms and conditions
Digital Recovery Team
In touch
  • Get in touch with our Digital Recovery Group personnel via phone, e-mail or the Online Form
  • We will immediately provide precise instructions to get the process started.
  • We will inform you about the options that exist in your case and address any inquiry you may have on the matter.
Digital Recovery Team
Device submission
  • The devices may be delivered in person at our offices, mailed to the specified address, or if you prefer, we can have them picked up at your address at the time you specify.
  • At that moment you will receive a case code via e-mail where we will describe the entire process step-by-step.
Digital Recovery Team
Free 24-hour diagnosis
  • Once your device is in our lab, we will issue a diagnostic to you within 24 hours.
  • You will know the exact damage
  • You will know the approximate recovery time
  • You will know the cost of the recovery
  • In case any replacement part is required, we will let you know and inform you its cost
  • You may accept or reject this process.
Digital Recovery Team
Data recovery
  • You will know the outcome of the recovery
  • You will see the directory and file map
  • You will be able to verify the structure and integrity
  • You will be able to accept the recovery
  • You may only reject it if 100% of your information is not present
Digital Recovery Team
Delivery of your recovered data
  • You may purchase a new hard disk from us to store your recovered data there
  • You may send us the storage media for us to store your recovered data there
  • You may request a partial submission of important information via the internet (FTP or other service)
  • The service will need to be paid in full before your data is delivered.
  • If you desire, you may send us reviews about the process and rate our services.

EVERYTHING IS POSSIBLE

WE WILL CALL YOU
FREE CONSULTATION
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